Engagement Centre Specialist with English and Polish

Kdo nabízí pracovní pozici:  

• Motorola Solutions CZ s.ro.

Specific Knowledge/Skills:

• Sales related and/ or customer oriented experience preferred
• Perfectly fluent English, Polish
• Russian is a big asset
• Any other language welcome (especially Turkish)
• Natural aptitude for IT related products and solutions
• Excellent communication skills, both spoken and written, including listening, negotiating and influencing
• Calm and assured manner with the ability to work well under pressure either as an individual or as part of a team
• High level of motivation with a will to succeed
• Attention to detail

We offer:

• Competitive salary
• Positive and professional working environment
• A great chance to learn new things and work on international assignments
• Structured training and career development
• 5 weeks of vacation
• A set of other competitive benefits

Předpokládaný nástup:

• November/December 2014

Úvazek:

• HPP

Lhůta pro přihlášení:

• 31. 10. 2014

Contact:

• If you are interested in the position, please send your CV in English to e-mail: npf463(at)motorolasolutions.com

Department Description:

• Multi-lingual call, email and chat support for the Motorola Contact Center with support activities for the Partner Interaction Center; looking after prospects/ customers/ partners for the EMEA region in the following languages: English, German, French, Spanish, Italian, Dutch, Polish, Russian and Czech. 09:00 – 18:30 CET Monday to Friday.

Scope of Responsibilities:

• Handle inbound sales related calls, chats, web enquiries and emails from prospects or customers who have an interest in implementing projects involving Motorola’s products and solutions.
• Qualify sales related leads and allocate them to the sales teams based on the country and product division and consequently ensuring that appropriate follow up action will be taken.
• Handle marketing campaign follow-ups projects
• Work on tactical campaigns for Motorola - e.g. Event tele-boosting, confirmation and follow-up, Data verification projects, List building projects.
• Obtain a basic level of understanding of the whole Motorola Solutions (MSI) product portfolio and solutions, plus learn about latest MSI product releases in order to be able to answer and support all type of inquiries.
• Answer inbound calls and emails to assist partners/ prospective partners with questions on the PartnerEmpower program or related tools and trainings. Provide administrative support to both partners and internal Motorola employees.
• Review and qualify applications to the Partner Empower program, perform compliance review, reactivations and changes to program status. Make outbound calls as and when required by the Partner, Sales and Marketing teams and in accordance with the Partner Empower Program to; profile newly applied partners, welcome newly accepted partners and maintain contact with existing partners at regular intervals.